Returns Policy

Returns and refunds

Why this policy exists

This shop is print‑on‑demand. Each item is produced after you place your order, so there’s no pre‑printed stock to return.

Because of that:

  • Production errors are on the maker to fix. If a print is wrong, damaged, or doesn’t match the order, it’s eligible for replacement or refund.

  • Preference changes aren’t returnable. Once a unique item is produced, it can’t be unmade or resold.

  • Carrier delays aren’t a manufacturing fault. Delivery disputes need to be raised with the shipping provider.

In short: made‑to‑order means we can remake or refund when production goes wrong, but not for change‑of‑mind or transit delays. This mirrors Spreadconnect’s rules, which I follow for all orders.T Shirt Shop Section - Letters and a Stoic

This shop uses Spreadconnect to print and fulfill orders. To keep things clear and fair, my policy mirrors Spreadconnect’s manufacturing rules.[1]

When I can refund or replace

I can issue a refund, store credit, or a replacement only if:

  • The item was misprinted

  • The item arrived damaged from manufacturing

  • The item does not match the order details

    • Wrong size, color, or product type

    • Incorrect image or incorrect print placement

Spreadconnect determines eligibility and the refund method. I follow their decision.[2]

What’s not eligible

  • Preference issues such as “don’t like it” or “changed my mind”

  • Delays or delivery failures caused by the shipping provider

    • For delivery disputes, please contact the carrier directly

In these cases, a new order would be needed.[3]

How to request help

  • Email me within 30 days of delivery

  • Include:

    • Your order number

    • A short description of the issue

    • Clear photos that show the problem

I will submit your case to Spreadconnect for review. Decisions are typically made after they assess the evidence.[4]

Time window

  • Claims must be made within 30 days of delivery

Refund method

  • Refund to original payment method, store credit, or replacement

  • Method is at Spreadconnect’s discretion. I mirror their outcome.[5]

Exchanges

  • Exchanges are only possible when the original item is eligible for replacement under the rules above

Shipping issues

  • Late delivery or non-delivery by the carrier is not refundable through this policy

  • Please open a claim with the shipping provider for transit-related issues